Terms & Conditions

By using the alanbatsweets website, you agree to the following terms and conditions:

1. All products displayed on the website are sold within the State of Kuwait only.
2. The store reserves the right to modify prices, products, or services at any time without prior notice.
3. The customer is responsible for providing accurate and complete information when placing an order.
4. Order confirmation is considered a final purchase agreement and cannot be canceled after preparation or shipment.
5. The store is not responsible for any delays caused by delivery companies or circumstances beyond its control.

Privacy Policy

At alanbatsweets, we respect our customers’ privacy and are committed to protecting their data:

1. We collect only the necessary information required to process orders (such as name, phone number, and address).
2. Customer data is never sold, shared, or disclosed to any third party.
3. Information is used solely for order processing, customer service, and improving user experience.
4. Appropriate security measures are taken to protect personal data from unauthorized access.
5. By using the website, you consent to the collection and use of your information as described in this policy.

Return & Exchange Policy

Due to the nature of our products (fresh baked goods and sweets):

1. No returns or exchanges are accepted once the purchase is completed or the order is delivered.
2. All products are freshly prepared and made to order, therefore they are non-returnable.
3. In case of an error made by the store only, customers should contact customer service for appropriate resolution.
4. No returns are accepted due to change of mind or personal preference after receiving the order.
5. Customers are responsible for reviewing their order details before confirmation.

Contact Information

📍 Kuwait
📞 +965 97555594